FAQ

No we need customers information for shipping and order information.

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at info@cappedandcovered.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

We typically only cancel orders if there’s a problem with stock,Seat covers do not fit the vehcile or if you’ve asked us to cancel. Please accept our apologies if your order is canceled because of a problem at our end. We’ll always offer an alternative product and process your refund in full, as quickly as possible.

There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via info@cappedandcovered.com, we may be able to cancel your order before it’s processed. If not, we’ll despatch your order and then you can return it to us if you wish upon receiving it.

If you email us at info@cappedandcovered before your order has been sent to production t(ypically 24 hours after the order hsa been placed).You can alter your order. If the order has been shipped, you can return the item(s) and purchase the correct item(s).

Orders that require shipping within the U.S. will be delivered within three to ten days, depending on your preferred shipping method.Please get in touch if your order hasn’t been delivered according to the expected timescales, and we will check your order status.

We ship to the United States only. Email us at info@cappedandcovered.com for other options.

Shipping costs depend on the item you’ve ordered where it’s being delivered.  If your order value is more than $199.99, we provide free shipping within the U.S.

Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.

You can absolutely return your item to us, within 30 days after receiving it, as long as it’s undamaged, unused and contained in its original packaging with all tags and labels attached. Unfortunately, we do not offer exchanges. Email us at info@cappedandcovered.com for Return Authorization.

Please contact our customer service team via info@cappedandcovered.com Providing the return is within the 30-day cancellation period and meets our return criteria, we will issue you with a return note by email. You need to print this off and attach it to the packaging of the product when returning it to us. You will need to arrange and pay for suitable packaging when returning an item.

We send return notes by email, so if you can locate the email we sent you, simply print off a new one. If you can’t find this email, please get in touch and ask for it to be resent to you.

In the rare event that your order arrives damaged or faulty, please take photos of the product in question and email our customer service team via info@cappedandcovered.com with the details. We’ll respond within 48 hours. If you just do not like the product for any reason, we’ll gladly accept it back as a return, providing it’s in “as new” condition, in its original packaging with all labels attached.You will be responsible for the shipping label unless we tell you otherwise.

This depends on the carrier or shipping method that you choose when returning your item. Once we receive your return, we’ll notify you by email. We aim to process refunds within three days after receiving the item into our warehouse, but it can take several days for your bank or credit card provider to process the refund into your account, or onto your card.

At Capped and Covered, we offer a range of premium materials to suit different preferences, climates, and budgets:

• Leatherette (PU/Vegan Leather) – A durable, easy-to-clean synthetic leather that delivers a sleek, premium look without the use of animal hide.
• Neoprene – A water-resistant, flexible material ideal for active lifestyles and all-weather protection. Our CR-grade neoprene offers superior durability.
• Sheepskin & Merino Sheepskin – A natural, luxuriously soft material that regulates temperature — keeping you cool in summer and warm in winter.
• Fleece – A soft, cozy option perfect for colder climates, offering comfort and warmth on every drive.
• Neo-Mesh – A breathable, lightweight fabric designed for airflow and comfort during longer drives.
• Genuine Leather – Featured in our steering wheel covers, offering a classic, premium feel and long-lasting durability.

Many of our covers also feature premium inserts including memory foam, suede, and diamond-stitched panels for added comfort and style.

If you're unsure which material is right for you, feel free to [contact us] — we're happy to help you find the perfect fit.